Welcome to Nexus 15 - AWKA
We're really glad you're here. Nexus 15 - AWKA is a calm place to get work done, and these terms are simply how we keep it that way for everyone. They're written in plain English. If anything is unclear, just ask at the front desk or email us at [email protected].
By creating an account or booking a space, you agree to these terms.
Booking and payments
- You can book a desk or room online, or with us at reception. Your booking is confirmed once payment has gone through.
- Unpaid bookings are held for a short time and then released, so the space is free for someone else.
- Please arrive on time. If you need longer, you can usually add time from your dashboard while your session is running, as long as the space is free.
- Every payment comes with a numbered receipt, which you can download from your account.
Cancellations and refunds
Plans change, and we understand. Cancel at least 24 hours before your start time for a full refund; after that, 50% back until the session starts. No refunds once the session has started.
Refunds go back the same way you paid, where possible. Card payments can take a few working days to appear. Refunds for transfers or cash are paid out by our team. If something went wrong on our side, talk to us and we'll put it right.
Being a good neighbour in the hub
- Keep calls and conversations at a considerate volume, and use a call room for long calls where one is available.
- Treat the space, the furniture and the equipment with care, and leave your desk tidy for the next person.
- Be kind to the other members and to our staff. We don't accept harassment, discrimination or intimidation of any kind.
- Please don't smoke, vape or bring anything dangerous into the hub.
Internet and Wi-Fi
Our internet is there to help you do your best work, and we work hard to keep it fast and reliable. To keep the hub safe for everyone, please use it, and the hub itself, only for lawful purposes. That means no:
- fraud, scams or impersonation of any kind (including "yahoo" schemes);
- hacking, spreading malware, or trying to get into systems or accounts you don't have permission to use;
- harassment, threats or bullying, online or in person;
- sharing or downloading illegal content;
- anything else that is malicious, illegal or harmful, whether online or offline.
We keep basic booking and access records, such as who booked which space and when, as part of running a safe hub. If the hub is ever misused, we will cooperate fully with security agencies and law enforcement to help identify those responsible and bring them to account. The vast majority of our members never need to think about this. It simply means you can work here knowing the space is looked after.
Please also keep heavy downloads and streaming reasonable, so everyone gets a good connection.
Food and refreshments
- You can order snacks and drinks when you book or during your session. Some items are prepared by partner vendors.
- Please tell us about any allergies before ordering. We'll do our best, but we can't guarantee any item is allergen-free.
- Please keep food tidy and away from shared equipment.
Your belongings
We keep an eye on the space, but please look after your laptop, phone and other belongings, and don't leave them unattended. We can't be responsible for items that are lost, stolen or damaged, unless this was caused by our own carelessness. Anything left behind will be kept at reception for a while, so do ask.
Your privacy
We collect only what we need to run your bookings: your name, contact details, booking and payment history, and basic access records. We use it to manage your bookings, send receipts and keep the hub safe. If you've opted in, we'll also send you the occasional newsletter, which you can leave at any time. We never sell your information. We share it only with the payment providers who process your payments, or where the law requires it. You can ask us to see, correct or delete your information at any time.
Changes to these terms
We may update these terms from time to time, for example when we add new services. When we do, we'll update the date below, and for important changes we'll let you know. If you keep using Nexus 15 - AWKA after a change, you accept the updated terms.
Who we are
[ADMIN: fill in the registered business name]
[ADMIN: fill in the business address]
Email: [email protected]
[ADMIN: fill in the phone number]
Last updated: [ADMIN: fill in the date]